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Why buy from Ben?

I aim to make your buying experience as enjoyable as possible. Here are the top five reasons to buy from me:

• Honest and accurate item descriptions
  
  We've all been there. You see an item on eBay at a good price, from what seems to be a reputable seller. The photo is a bit blurry but the description assures you it's damage-free and you decide to place a bid. But when it arrives you find that it's not actually as described at all - there's a rather obvious chip. Worse still, when you contact the seller, he refuses to take the item back! On top of your disappointment, you've lost money and wasted your time. It's probably happened to you and it's certainly happened to me - far too often.
  
  As a collector, I know all too well the disappointment of receiving misrepresented goods, which is why I make sure that all items on benswade.co.uk are accurately and honestly described. If an item has any kind of damage or fault, it will be detailed alongside the item. In addition, I provide clear, close-up photos of all items on the site, to give buyers that extra piece of mind.
  
  
• Expert packing
  
  I use one of the best packers in the UK! Orders are always packed extremely securely, using strong post-proof materials. I have sent out many fragile items in the past and always without a hitch. Suffice to say, whatever you order, you can be sure it will reach you in the exact condition it left me.
  
  
• First-class customer service
  
  I always aim to be friendly and helpful and to answer queries within a short a time as possible.
  
  
• No quibble returns
  
  It's very rare for a customer to want to return an item (in 2009, out of hundreds of sales I had one return), but in the event that you wish to return a purchase you can do so with no quibble within 7 days of receipt. Unlike many eBay sellers, I won't kick up a fuss or refuse to hand back the money. As soon as the item has been received back, I will refund the purchase price in full. And in the unlikely event I have made an error, I will also reimburse the postage costs.
  
  
• Thousands of satisfied customers to date
  
  Having been buying and selling Wade for many years, I have had literally thousands of satisfied customers. You can check out a few recent testimonials here.